Warranty terms

WARRANTY TERMS

All products purchased from www.spectorlight.lv have a manufacturer's warranty.

The manufacturer's warranty period for the products varies, it can be up to five years.

Information about the manufacturer's warranty period for a specific product can be found in the product description or you can ask a SpectorLight.lv customer consultant.

In cases where the manufacturer has set a warranty period for a product that is shorter than two years, the consumer has the right to file a claim for non-compliance of the product with the terms of the contract within two years from the date of purchase.

The right to file a claim is valid if the product was used only under the intended conditions and only in the household.

Legal entities that are not Consumers are provided with only the warranty period specified by the Manufacturer.

We inform you that the manufacturer's warranty conditions are valid if the buyer can present:

1. a document confirming the purchase (receipt, delivery note);

2. manufacturer's or distributor's warranty card (if the manufacturer or distributor has included one in the product package).

3. Information about certified manufacturer's service centers can be found on the manufacturer's or distributor's warranty card, by calling the manufacturer's representative office or the distributor indicated on the product packaging, or by calling 67650474, or by writing to the e-mail address: ofr@spector.lv

We inform you that the warranty conditions do not apply to additional accessories of the product (for example, product accessories), power supplies (for example, batteries, accumulators), accessories with a limited resource (for example, fuses, headphones, microphones).

The manufacturer's warranty conditions are not valid for damage caused by the fault of the buyer or user, which are:

1. the product has damage to the warranty seals, serial numbers;

2. the product has not been used for its intended purposes and has not been operated as indicated in the product's instructions for use;

3. scratched, broken structures, cracked screen, water poured into places not intended for it, improperly cared for product, if foreign objects are found in the product, insects have entered the product or any other traces indicating improper operation of the product;

4. if the damage has occurred due to non-compliance of the supply voltage, telecommunications, cable networks with the standards set by the manufacturer, rapid temperature fluctuations, as well as other household and external factors, such as soot, smoke, dust, humidity, impacts, scratches;

5. if the product shows traces of unqualified repair;

6. in cases of natural wear and tear of elements.

7. if non-standard power supplies, accessories and spare parts, as well as raw materials (for example, cartridges, toners, etc.) have been used for the product, which the manufacturer has not certified for use with the specified product, and if this has caused damage to this product;

8. additional equipment is not covered by the warranty - batteries, headphones, connecting cables, charging devices, remote controls).

9. if the buyer has used the product for production or professional purposes (in the event that the specific product is not intended for such purposes);

10. the warranty does not apply if damage has occurred as a result of improper transportation of the product.
    
    

In case that the product is damaged, the buyer has the following options:

1. go to the service center indicated in the manufacturer's or distributor's warranty card (bringing along the proof of purchase and warranty card) - we recommend this as the fastest way to repair the product;

2. go to Riga, Ilzenes Street 2, on weekdays from 9:00 to 17:00 (bringing along the proof of purchase and warranty card);

3. call 67650474, where a Spector Light employee will listen to the buyer and recommend the best solution.

In the event that the warranty service is not valid, but the buyer refuses paid repairs, the buyer must cover the diagnostic costs, and the buyer receives a conclusion from the Service Center about the detected damage. If the buyer agrees to paid repairs, the diagnostic costs do not have to be covered.

Procedure for handling complaints and out-of-court disputes.

Please submit a complaint about the availability or quality of goods electronically by sending it to the e-mail address ofr@spector.lv or in writing by sending it to the address Ilzenes iela 2, Riga, LV-1005.

The complaint will be reviewed within 15 business days from the date of receipt of the complaint, with a response sent to the contact address indicated in the complaint.

If the complaint is recognized as unfounded and you do not agree with the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options specified in regulatory enactments by submitting a written application to the seller of the goods for out-of-court dispute resolution, indicating:

1. name, surname, contact information;

2. date of submission of the application;

3. the nature of the dispute, claims and their justification.

Information on out-of-court dispute resolution options and out-of-court dispute resolution providers

Information on the dispute resolution process: www.ptac.gov.lv/lv/content/stridu-risinasanas-process

Information on the database of out-of-court consumer dispute resolution providers: www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze

Information on online dispute resolution (ODR): If there is a problem with a product purchased online, the customer can use the ODR platform to submit a complaint, which will be reviewed by an independent dispute resolution body.

We remind you that consumers have the statutory right to file a claim for a product that does not comply with the terms of the contract within 24 months from the date of delivery of the product.